0161 470 4746 | 07311 553 337 info@stockporthouseclearances.co.uk

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Frequently Asked Questions

Do I have to have a quote service first?

Not necessarily, if we are clearing just a couple of small items for you, we can quote by item. However, if we are clearing any more than this, we do really need to visit. This is so that we can provide the most accurate quote for the work and make sure we are allocating enough time for the work. It is also helpful for us to take a look at the access options at the property as well. Our services are bespoke and as such tailored to each individual’s needs.

What happens to the good items that get cleared?

Any items that we clear that are still in a serviceable condition will be donated to the charity that we work with, Renewal North West. Renewal will sell high-quality, low-cost items to the community as part of their charitable objectives, and these items would further that work.

How do I know that you’re disposing of things properly?

We have an upper tier, waste carriers license from the environment agency. This means that any and all waste we deal with is disposed of according to government guidelines. You can find out more about this HERE

Do I have to be there on the day?

No. Provided we can safely access the property, you don’t need to be there. Some people would love to oversee the work we do, which is absolutely welcome, however, others find the emotional upheaval of the clearance process a little too much to bear. We are happy to work with whatever is best for you.

How can I pay?

We can accept payment in many forms: cash, card, BACS transfer, and cheque. Once you have booked in your service with us, we’ll send you an invoice with all the details you’ll need to process payment.

CLEARANCE SERVICES – TERMS AND CONDITIONS

The client is responsible for advising us if there are any known circumstances which may hinder our staff during the clearance or in any other way adversely affect the timely completion of the work.

Upon booking a clearance a 50% (of the quoted price) non-refundable deposit will be required.

Renewal North West will assume full legal ownership and responsibility for all items including the disposal of waste items. This is in effect once our vehicle leaves the clearance property/site. (Renewal North West are fully licensed and insured for carriage of waste.) All necessary paperwork will be undertaken by Renewal North West 

Once the clearance process has been completed,Renewal North West may be unable to return items due to disposal or sale having taken place.

If you wish to cancel please contact us 48 hours before the clearance is due to take place.

All invoices must be settled on the day of completion, unless prior arrangements have been made during quotation.

(All services are on a bank transfer/cash on completion basis)

This contract is subject to the Law and Jurisdiction of England.

These Terms and Conditions do not affect your statutory rights as a Consumer.